Refund policy
Returns Policy
Thank you for shopping with Copper Hearts UK.
Returns
We accept returns on non-personalised items within 30 days of delivery. Unfortunately, we do not accept returns or exchanges on personalised items (this includes any product that has been custom engraved or made to order).
To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need to provide proof of purchase.
To start a return, please contact us at copperheartsuk@hotmail.com. If your return is accepted, we will send you instructions on how and where to send your package.
Returns should be sent to:
Copper Hearts UK Ltd
1768 Bristol Road South
Rednal
Birmingham
B45 9PF
United Kingdom
Please note: Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return-related questions at copperheartsuk@hotmail.com.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We'll do our best to resolve the issue promptly.
Exceptions / Non-Returnable Items
We cannot accept returns for:
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Personalised or custom-made items
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Sale items or gift cards
If you have questions about whether your item is eligible for return, feel free to reach out before ordering.
Exchanges
The quickest way to get what you want is to return the item (if eligible), and once your return is accepted, make a new purchase for the replacement item.
European Union – 14 Day Cooling-Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
Once we receive and inspect your return, we’ll notify you about the status of your refund. If approved, your refund will be processed back to your original payment method within 10 business days.
Please note that your bank or credit card provider may take additional time to process and post the refund.
If more than 15 business days have passed since we approved your return and you haven’t received your refund, please contact us at copperheartsuk@hotmail.com.